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Talk to customer experience team

Our customer experience team services independent pet specialty retailers from Washington State to Maine.

Toll Free: 800-637-7338

Drop us a line

Ask a question, express a concern, or just say hi! We’re more than happy to hear from you.

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Ordering just got a whole lot easier.

We’re delivering an elevated, AI-powered ordering experience. Save time, discover trends, and get product recommendations — all from your phone or computer.

We’ve meticulously redesigned our website to make it easier for you to reorder what you need, explore new products, speed up checkout, and effortlessly manage your orders.

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What's New?

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A SLEEK NEW LOOK

We moved some pixels around so you can have the same experience whether you’re on your smartphone, tablet, or computer.

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DISCOVER NEW PRODUCTS

Be the first to hear about new items.

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FIND PRODUCTS FASTER

Effortlessly browse categories with enhanced search and filtering options.

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iOS and Android Apps

Scan items directly into your cart from your phone or tablet.

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Easy Reordering

Reordering is simply a tap away.

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MORE UPGRADES TO COME

We’re not finished yet. Keep an eye out for more improvements in the coming months.

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LET US SHOW YOU AROUND

Tour your new online ordering experience!

Ready to take the new system for a spin?

Get started by clicking 'Get Started' below. Once you complete the form, a PFX Team Member will set you up with your new login within two to three business days. 

Curious to learn more? Check out what other retailers are asking.