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Returns for Pet Food Experts Credit

Pet Food Experts will provide credit for any errors we make in shipping products, for products damaged in transit, and for any shortages. Credit may also be issued on behalf of vendors for quality control issues and consumer returns. To receive credit, please read and understand the following guidelines.

Inspect all products upon receipt of your delivered by Pet Food Experts
  • Damages, shortages, mis-picks, and other ordering errors must be reported to Customer Care within 48 hours of delivery. Please contact Customer Care by email, fax, or phone:
    Email: CustomerCare@petfoodexperts.com
    Fax: 800-935-2150
    Phone: 800-637-7338, choose option 2
  • Please provide your store name, account number and invoice number. An RGA (Returns Goods Authorization) will be created. All damages and returns will be picked up at the time of your next delivery.
  • High Value Items & Frozen Items: Bayer (Advantix, Advantage, and Seresto) products and all frozen items must be checked at the time of delivery with the driver. The driver will write up a Driver Return Voucher and submit it to Customer Care for an invoice adjustment. No credits will be issued after the delivery check in.
  • Short-Dated Product: Pet Food Experts defines short-dated product as any product with 90 days or less remaining before expiration. If you believe we have shipped short-dated product, please contact Customer Care within 48 hours of delivery. We will investigate but will only provide credit if warehouse inventory is similarly short-dated.
  • Expired/Expiring Product Pet Food Experts does not credit for product that has expired due to poor movement or lack of rotation. Please contact your vendor representative for credit or replacement for all expired goods.
  • Infested or Moldy Product: If you believe we have shipped moldy or infested product, please contact Customer Care within 48 hours of delivery. Please have invoice number, item number, lot code, best by date and photos available.
  • Overstock Returns: Pet Food Experts does not guarantee the sale of any item. While we suggest that slow moving/overstock items be discounted at the retail level, saleable items that have been purchased from Pet Food Experts may be returned with prior approval, providing it has 90 days remaining before “Best By” date. Products must be returned within 30 days of the purchase date. Any return in this category will be subject to a 15% restocking fee.
  • PLEASE NOTE: Any product not returned within 30 days of purchase will no longer be eligible for return and the RGA will be deleted. Product returned with price stickers of any kind, without original packaging, permanently marked in anyway or otherwise deemed unsalable will not be eligible for credit and will be returned with your next delivery.
Returns for Vendor Credit

Consumer Satisfaction: Most vendors will authorize Pet Food Experts to credit retailers for products returned by consumers. In order to receive credit, please complete the Pet Food Experts consumer return form, attach the UPC and scan or mail the form to the Customer Care department.

Champion, Nature's Logic, Northwest Naturals, Primal, RadCat, Sojos, Vital Essentials, WellPet (Wellness, Holistic Select, Eagle Pack, Old Mother Hubbard) and Ziwi, require completion of all fields and the UPC attached or credit will not be issued.

Fromm requires paper copies of all consumer return forms with the UPC attached - scanned/emailed copies will not be accepted.

Forms and UPCs can be emailed to:

Or mailed to:
Pet Food Experts
ATTN: Customer Care
Pawtucket, RI, 02862

Please contact your vendor representative directly for consumer returns on Grandma Mae's and Merrick products.
Pet Food Experts is not authorized to issue credit without prior approval from vendor reps.

Please click here to download our Consumer Return Form.

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