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Frequently Asked Questions

How do I become a customer of Pet Food Experts?

In order to start the process, you must first fill out the form on our Become a Customer page. Once you have submitted your information, our Customer Success Coordinator will reach out to finish the process.

Do you distribute products in my area?

We are excited to have retail partners in 32 states! Check out our territory map to view the states we service.

What products are available in my area?

While every territory is a little different, Pet Food Experts offers a full portfolio of the best vendor partners in the industry. Your contact at Pet Food Experts will be happy to assist with product availability, or you can check our online store for live stock notifications.

How often do you deliver to my area?

We deliver to all areas within our territory once per week.

What are your order minimums?

Our minimums vary by territory and we are happy to share that information after your account is established with us.

How do I start ordering from Pet Food Experts?

To become a Pet Food Experts customer please start by sending us a message and letting us know you are a "new customer". Once we have some basic information from you, our New Accounts Coordinator will reach out to you within 7-10 days to get you started.

What is my order day and delivery day?

Order days and delivery days are based upon your location, volume, and our truck routing. Once your account is established, you will be notified of your order day and delivery day.

How do I place an order?

You can place your order via our Online Store. Shopping on our online store provides ease of browsing, pricing, live stock notifications, the ability to create favorites, and many other user-friendly options! Please fill out our Account Request Form and an account will be established for you in 2-3 days.

What is my website login information and how do I update my password?

Your login information is provided at sign-up, however if you would like to change your password you can do so anytime in the Change Password options or reach out to your Pet Food Experts representative for assistance.

What is your return policy?

Our return policy varies depending on your reasons for return. Please review ourReturn Policy to learn more.

How do I redeem my vendor coupons?

Certain vendors require specific guidelines to redeem coupons. Our Coupons Redemption page contains all the details you need.

How can I register for PFEXPO?

Visit the PFEXPO homepage for more information on how to register in your territory.