We do not knowingly collect personal information from any person we know to be under the age of 13 and instruct users under 13 not to send us any information to or through the Website.
We want you to understand how personal information you provide to us is collected and used. Personal information is any information that we can use to identify, locate, or contact you. We may collect and store your personal information when you provide it to us. Some examples of personal information we collect and when we collect it include:
When possible, Online Information may be combined and/or linked to other Personal Information that you provided to us, in accordance with the purposes specified above.
We may use your de-identified Personal Information and Online Information to prepare anonymized, aggregated data about our users ("Anonymized Data"). We may provide third parties with Anonymized Data in describing the Service to prospective partners, advertisers and other third parties, and for all other lawful purposes. As communicated to third parties, the Anonymized Data does not include any information permitting the recipient to identify, locate or contact you.
We may use personal information to personalize your experience interacting with us on the Website, including presenting products and offers tailored to you, and for our business purposes, such as data analysis, audits, fraud monitoring, and prevention, developing our Website and new products and services, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
In the event that Pet Food Experts or some or all of our business, assets are sold or transferred (including in connection with any bankruptcy or similar proceedings) or used as security, or to the extent, we engage in business negotiations with third parties, personal information may be transferred to or shared with third parties as part of any such transaction or negotiation.
To the extent permitted by applicable law, we may provide personal information to our affiliated and subsidiary businesses or to our business partners, who may use it to send you marketing and other communications.
We may disclose personal information to our service providers, who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology, related infrastructure provisions, customer service, email delivery, auditing, and other services.
If we are requested by law enforcement officials or judicial authorities to provide personal information, we may do so. In matters involving claims of personal or public safety or in litigation where the information is pertinent (including to allow us to pursue available remedies or limit the damages that we may sustain), we may use or disclose personal information, including without court process. We may also use or disclose personal information to enforce our terms and conditions, to protect our operations or those of any of our affiliates and subsidiaries, or to protect our rights, privacy, safety, or property and/or that of our affiliates and subsidiaries, you, or others.
We may use and disclose personal information to investigate security breaches or otherwise cooperate with authorities pursuant to a legal matter.
We may use and disclose information that does not personally identify you (including the information described under “Cookies and Other Technologies,” below) for any purpose, except to the extent limited by applicable law. If we are required to treat such information as personal information under applicable law, then we may use it for all the purposes for which we use and disclose personal information.
We may combine information that does not personally identify you with personal information. If we do, we will treat the combined information as personal information as long as it is combined.
For example, if you utilize a social media feature such as the Facebook “Like” button, Google Plus, Pinterest, or a Twitter widget, these features may collect information about your IP address and which page you’re visiting on our site, and they may set a cookie or employ other tracking technologies. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits, such as where they live or have expressed an interest. We do not share any of your personally identifiable information with social media platforms. See the policies of each social media platform for additional information about these types of ads, including how you manage your display settings for these ads.
In addition, we are not responsible for the information collection, use disclosure, or security policies and practices or other organizations, such as Apple, Google, Microsoft, RIM, or any other app developer, app provider, operating system provider, wireless service provider, or device manufacturer.
We seek to use reasonable physical, technical, and administrative safeguards to protect personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately contact us in accordance with the “Contact Information” section below.
Cookies are small computer files we transfer to your computer’s hard drive. These small text files help us personalize content on our pages. Your browser software can be set to reject or accept cookies. Instructions for resetting the browser are available in the Help section of most browsers.
Pixel tags are a type of technology placed on a website or within the body of an email for the purpose of tracking certain activity, such as views of a website or when an email is open. Pixel tags are often used in combination with cookies.
Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP address may be identified and logged automatically in our web server log files whenever a user accesses the Website, along with the time of the visit and the pages(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications, and other services. We use IP addresses for purposes such as calculating usages levels of the Website, helping diagnose server problems, and administering the Website.
We may use Lucky Orange and other technologies to, among other things, collect and store information about your use of the Website.
You can take yourself off our email list for promotional offers at any time by following the instructions contained in such emails. You can request the removal or modification of the personal information you have provided to us by simply clicking “Unsubscribe”. For your protection, we may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity and obtain information on the context in which you provided your personal information before implementing your request. We will try to accommodate your request as soon as reasonably practicable.
Please note that even after you have unsubscribed we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.
You may review, update, or request to modify your account information, including profile and contact information, at any time by logging into your Pet Food Experts account under your “Profile” area.
Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a "Do Not Track" ("DNT") or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. If a website that responds to a particular DNT signal receives the DNT signal, the browser can block that website from collecting certain information about the browser's user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many digital service operators, including Pet Food Experts, do not recognize or respond to DNT signals.
If you use the Website through your mobile device, we may collect your geo-location information to assist us in fulfilling your order. We will not share this information with third parties and will only use this information for the sole purpose of fulfilling your order. You may at any time prevent the Website from using your location by turning this option off at the device level.
When you use the Website through your mobile device, we also collect device type and UUID, a unique identifier generated within the App, and store this information in log files. We use this information to provide you with the most up-to-date application and features or to advertise or promote products or services to you that are applicable to your device type.
We have instituted reasonable safeguards to help ensure that information collected is secure. We also take reasonable steps to ensure that third parties who work with us to make the Website (including the software, applications and services provided on the Website) available to you agree to protect personal information that they must access in order to serve you and to honor your preferences about contacts you receive.
When you send or otherwise transmit your sensitive information to or through the Website, your sensitive information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on an SSL-protected page, a picture of a closed lock appears at the bottom or top of some web browsers. Another way to tell if you are on a secure page is to check the URL or address of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with "https://" instead of "http://".
If you have any questions or concerns about this statement, or about the way your information is collected and used, please contact us at 800.637.7338.
Attn: Privacy Office
175 Main Street 2nd Floor
Pawtucket, RI 02860
Last Updated: March 8, 2022