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Talk to customer experience team

Our customer experience team services independent pet specialty retailers from Washington State to Maine.

Toll Free: 800-637-7338

Drop us a line

Ask a question, express a concern, or just say hi! We’re more than happy to hear from you.

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As stewards of our industry, we know community support is the key to unlocking success for the brands, manufacturers, retailers, and the neighborhoods we love for generations to come.

Committed to collaboration and systemic change, we look for partners, strategies, and processes that lead to more social good. From industry partnerships to philanthropic support at home and around the U.S., it’s the most significant way we can give back and an important part of the legacy we are creating.

2022 Highlights




in philanthropic support nationally


M lbs

of pet food donated



pets impacted

Our loving impact

We partner with organizations that use their businesses as a force for good. From pioneering a return-to-retail packaging program designed to reduce landfill waste to helping students experience the benefits of the human-animal bond, together, we serve as a catalyst for positive change.


We choose to reuse

We know how important it is to engage retailers and manufacturers in the commitment to reducing our impact on the environment. With over 160M pounds of pet food delivered out of our six distribution centers across the U.S annually, every package makes a difference. That’s why in early 2017 the Reusable Box Program was born, making it easier for retailers to reuse their PFX shipping boxes up to 20 times before being recycled.

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“We’re a community and when we come together, the future looks a lot brighter — for us and our animal friends.”

Michael Baker

President & Chief Executive Officer