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Talk to customer experience team

Our customer experience team services independent pet specialty retailers from Washington State to Maine.

Toll Free: 800-637-7338

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Ask a question, express a concern, or just say hi! We’re more than happy to hear from you.

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Greenshape

As stewards of our industry, we know sustainability and community support are the keys to unlocking success for the brands, manufacturers, retailers, and the neighborhoods we love for generations to come.

Committed to collaboration and systemic change, we look to find partners, strategies and processes that lead to less environmental impact and more social good. From industry partnerships to philanthropic support at home and around the U.S., it’s the greatest way we can give back and an important part of the legacy we are creating.

2021 Highlights

500

$

k

in philanthropic support nationally

10

M lbs

of pet food donated

250

k

pets impacted

Our loving impact

We partner with organizations that use their businesses as a force for good. From pioneering a return-to-retail packaging program designed to reduce landfill waste to helping students experience the benefits of the human-animal bond, together, we serve as a catalyst for positive change.

Loving-Impact

We choose to reuse

We know how important it is to engage retailers and manufacturers in the commitment to reducing our impact on the environment. With over 160M pounds of pet food delivered out of our six distribution centers across the U.S annually, every package makes a difference. That’s why in early 2017 the Reusable Box Program was born, making it easier for retailers to reuse their PFX shipping boxes up to 20 times before being recycled.

We-Choose-To-Resuse

Flexing forward

As a member of the Pet Sustainability Coalition (PSC), we continue to explore new ways to reduce our collective environmental impact. In 2020, we teamed up with PSC and Earth Animal to pioneer a return-to-retail packaging pilot program, Flex Forward, aimed at reducing landfill waste and delivering sustainable packaging solutions.

Flexing-Forward
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“We’re a community and when we come together, the future looks a lot brighter — for us and our animal friends.”

Michael Baker

President & Chief Executive Officer