Group 139

Talk to customer experience team

Our customer experience team services independent pet specialty retailers from Washington State to Maine.

Toll Free: 800-637-7338

Drop us a line

Ask a question, express a concern, or just say hi! We’re more than happy to hear from you.

mobile menu

Our Mission

We’re committed to putting people and relationships at the center of everything we do to support the vitality and longevity of the independent pet community.


To grow and nurture a healthy pet

shutterstock_1547526386 (1)



We support everyone as though they are part of a family. We build genuine relationships where all are valued and respected — giving everyone the benefit of the doubt.

Group 3706

How do we live out this value?

By welcoming everyone with open hearts and minds.


We believe everyone matters. Everyone is valued for their individual contributions to our success.

Group 3708

How do we live out this value?

By making everyone a part of the conversation.


We’re passionately focused on exceeding expectations and honoring our commitments.

Group 3709

How do we live out this value?

By gaining trust and respect by following through on promises.


We encourage an ongoing, self-motivated pursuit of knowledge.

Group 3713

How do we live out this value?

By treating each challenge as an opportunity to learn.


We’re modest, empathetic, and open to input from others.

Group 3707

How do we live out this value?

By thinking big and
acting small.


From humble beginnings in the 1930s to its preeminent name in the industry today, PFX proudly continues its legacy of providing best-in-class service to a growing network of over 6500 independent pet retailers across the U.S.

PFX Trucks (1)