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Talk to customer experience team

Our customer experience team services independent pet specialty retailers from Washington State to Maine.

Toll Free: 800-637-7338

Drop us a line

Ask a question, express a concern, or just say hi! We’re more than happy to hear from you.

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Our Mission

We’re committed to putting people and relationships at the center of everything we do to support the vitality and longevity of the independent pet community.

VISION

To grow and nurture a healthy pet
ecosystem.

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VALUES

FAMILY

We support everyone as though they are part of a family. We build genuine relationships where all are valued and respected — giving everyone the benefit of the doubt.

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How do we live out this value?

By welcoming everyone with open hearts and minds.

INCLUSION

We believe everyone matters. Everyone is valued for their individual contributions to our success.

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How do we live out this value?

By making everyone a part of the conversation.

DEPENDABILITY

We’re passionately focused on exceeding expectations and honoring our commitments.

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How do we live out this value?

By gaining trust and respect by following through on promises.

CURIOSITY

We encourage an ongoing, self-motivated pursuit of knowledge.

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How do we live out this value?

By treating each challenge as an opportunity to learn.

HUMILITY

We’re modest, empathetic, and open to input from others.

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How do we live out this value?

By thinking big and
acting small.

HISTORY OF PFX

From humble beginnings in the 1930s to its preeminent name in the industry today, PFX proudly continues its legacy of providing best-in-class service to a growing network of over 6500 independent pet retailers across the U.S.

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