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Talk to customer experience team

Our customer experience team services independent pet specialty retailers from Washington State to Maine.

Toll Free: 800-637-7338

Drop us a line

Ask a question, express a concern, or just say hi! We’re more than happy to hear from you.

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More than delivering products to your door, we’re here to help you succeed. Yes, we’ll keep you well-stocked with the brands your customers love. And you can depend on us for accurate orders, high fill rates, and terrific service. But we’re more than your supplier; think of us as your enthusiastic, dedicated, hard-working partner.

As pet specialty retailers ourselves, we understand your challenges, and we’re always happy to share knowledge, learnings, and ideas. We want to see you thrive.

 

“Between drivers to inside and outside sales, everyone treats us like family.”

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Mark Hunsbedt

Owner, T&T Pet

“Pet Food Experts carries a lot of brands that I stock so being able to order most of my inventory from one place is really convenient. All their internal and external reps are friendly and helpful. They are always willing to go the extra mile to help you out with whatever issues you might be having.”

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Teresa Machado

Pets Choice

“It's easy to do business with PFX. They find quality natural products and have a commitment to help us succeed. The staff understands the needs of each individual store and is very accommodating."

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Jan Edwards

Pet Tracks

“PFX not only consistently carries the highest quality products but also looks to innovate with new lines, allowing some of the smaller stores like us to bring in products that we might not have exposure to. And their staff from onsite sales to customer service are amazing.”

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Amy Kenkel

Leaps & Bones

“Both our outside and inside reps are fantastic, the customer service and accounting teams are friendly and efficient, and our driver is always courteous and pleasant. Definitely our favorite distributor for stocking our store.”

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Ann Gloria Bowman

Clippers Canine Cafe

“All of the people we interact with at PFX are absolutely great at what they do. If I need customer service for questions, returns, orders, info on new products, they are always quick, knowledgeable and very helpful!”

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Stephanie Wright

Bend Pet Express - Westside

We’re in the
people business

Distribution is our expertise, but people are our focus. That’s how we build enduring partnerships: with fairness, respect, and trust. We hire genuinely nice human beings who are attentive and thoughtful, and who make it fun to do business. Efficiency, dependability, transparency, accountability — these make our relationships last. We value every one of those relationships over any transaction, and we care more about long-term success than short-term gains. Putting people first creates benefits that last.

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Purposeful curation

You’re choosy about the merchandise you carry, and so are we. We don’t carry all the brands — only the inspired, innovative brands who care as much about people and the independent pet retail community as we do. We cultivate a deep knowledge of everything we carry and give you the information you need to choose the products that are right for your store, and educate and service your customers — and in turn, benefit your business.

purposeful-curation

15

k+

SKUs

160

Brands

500

$

k

in philanthropic support nationally

6500

+

Pet Specialty Retailers

Let’s get started!

Interested in joining Pet Food Experts' growing community of over 6,500 independent pet specialty retailers across the United States? Complete the form below and we’ll be in touch within one business day.