Group 139

Talk to customer experience team

Our customer experience team services independent pet specialty retailers from Washington State to Maine.

Toll Free: 800-637-7338

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Ask a question, express a concern, or just say hi! We’re more than happy to hear from you.

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Given our name, one might assume we’re in the pet business. But truthfully, we’re very much in the business of people. People are at the center of everything we do — our team, our customers, our vendors. These are not ‘touch points’ or ‘transactions.’ They are the people who make up our community. And that means we tend to define the concepts of value and success differently. Because we know that when we do right by people, we ultimately do right by pets.

 

Who we are

We’ve been putting people first for over 33 years. With an unparalleled portfolio of the industry’s top brands and a vast network of over 6,500 independent pet retailers in 39 states across the U.S., we’re known for our best-in-class customer service delivering long-term success for our partners and the industry as a whole.

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Leadership

Our executive team has a wealth of experience across the pet industry spectrum.

About us

Our company has grown and changed since its start, but our commitment to our retailers, brand partners, and communities has remained consistent for more than 80 years.

Tracing back our history through our retail roots, today Pet Food Experts is a service innovator who invests in relationships that build businesses, support people, and is relentlessly dedicated to growing our industry.

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The heart of our history

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1936

Our story begins in the basement of Herbert “Salty” Baker’s home in Rumford, Rhode Island where he turned his love of pets and supporting the local community into a career by selling tropical fish and aquarium supplies.

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1959

Salty’s son, George Baker Sr. advances the business from the basement into its first retail store, Rumford Aquarium, in East Providence, Rhode Island.

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1970

George Baker Sr. and the Rumford Aquarium team supplied pet products to both pet parents and other local pet stores in the area.

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1971

George K. “Buddy” Baker, joins the family business and expands the wholesale arm across Rhode Island, Massachusetts, Connecticut, New Hampshire, and Vermont.

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1980

Rumford Pet Aquarium expands the business throughout the Northeast.

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1989

Pet Food Experts was born as the exclusive distributor servicing Southern New England. The original logo is developed and branded on trucks for the first time.

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1992

Rumford Pet Aquarium changes its name and rebrands as Rumford Pet Center to further reflect its broader offering and commitment to pet parents.

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1993

Michael Baker, Buddy Baker’s son, joins Rumford Pet Center’s managerial team.

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2000

Pet Food Experts headquarters relocates to Cumberland, Rhode Island and acquires Sharon’s Distributors, expanding footprint throughout Northern Vermont and Upstate New York.

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2003

Michael Baker named President and CEO of Pet Food Experts succeeding his father Buddy.

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2005

Michael Baker expands the business into Metro New York with the acquisition of OK Pet Supply.

2008

2008

Pet Food Experts rebrands with the iconic green and blue logo.

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2010

Pet Food Experts named Distributor of the Year by the Pet Industry Distributor Association.

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2011

Pet Food Experts doubles in size opening a 200,000 sq. ft. distribution center in Lancaster, Pennsylvania.

2012

2012

Rumford Pet Center opens its fourth retail store in Attleboro, Massachusetts and rebrands as Rumford Pet Express.

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2013

Pet Food Experts continues to expand into the Midwest with the acquisition of Zeus & Company in Des Plaines, Illinois adding ten states to the distribution footprint.

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2015

Pet Food Experts expands to the Pacific Northwest with its acquisition of Northpoint Trading Company in Fife, Washington

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2016

Pet Food Experts continues to expand, transitioning its Fife, Washington distribution center into an upgraded facility doubling its portfolio offerings.

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2017

Michael Baker is named Person of the Year by the Pawtucket Foundation recognizing individuals who contribute to the enhancement of the quality of economic and community life in Pawtucket, Rhode Island.

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2018

The Baker Family is recognized as a YMCA Hero for their involvement in the growth of the Newman YMCA, impacting the lives of thousands of families.

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2021

Pet Food Experts announces major expansion in the west with the acquisition of United Pacific Pet. Transaction fuels continued growth, expands geographic footprint, and increases service to over 1500 independent pet retailers throughout California, Nevada, Arizona, and Hawaii.

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2021

Michael Baker is recognized as a Power 50 Influencer by Pet Age Magazine.

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2021

Rumford Pet Center announces a statewide expansion into four former Pet Valu locations throughout Rhode Island, marking its largest single-year expansion ever.

2022

2022

Pet Food Experts launches refreshed logo and messaging to reflect its people-first culture.

Meet the team

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Jim Alden

Executive Vice President

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Michael Baker

President & Chief Executive Officer

Nicole Dominguez

Nicole Dominguez

VP of Marketing

Natalya Fater

Natalya Fater

VP of Human Resources

Sean-Kent-VP-Vendor-Development

Sean Kent

VP of Vendor Development

Keri Lemieux

Keri Lemieux

Chief of Staff

Elaine Rei-Lavalley

Elaine Rei-Lavalley

VP of Finance

Jim Martin_Pet Food Experts_Chief Financial Officer

Jim Martin

Chief Financial Officer

William May

William May

Chief Operations Officer

Seth_Mayers_Chief Technology Officer

Seth Mayers

Chief Technology Officer

Jeff-Vander-Kooy

Jeff Vander Kooy

VP of Business Systems and Innovation

Brian Wyrostek

Brian Wyrostek

VP of Strategy and Business Development