Systems Status

[May 10, 2022] 

10:40 am EST:  Storefront connectivity has been resolved.

7:22 am EST: It’s been reported Storefront connectivity is slower than normal. Our IT teams are currently looking into resolving the issue.

[May 9, 2022] 

Great news! We're officially back in business! Please check your email for specifics regarding this week's ordering and delivery details. Thank you for your patience and understanding.

[May 9, 2022] 

Testing is currently underway on our ordering systems and phone lines to potentially begin accepting orders as early as tomorrow, May 10. An update regarding delivery schedules for this week will be shared by 6:30 pm EST this evening.

[May 8, 2022] 

While significant progress has been made, additional time is needed to ramp up our servers before delivery schedules can be shared. As a result, we will not be taking orders on Monday, May 9 like we had hoped. We will provide a status update tomorrow. In the meantime, connect with your PFX representative or chat live for more information. Thank you again for your understanding and loyalty.

[May 7, 2022]

The early stages of recovery and restoration have been activated. Based on the information provided to us, we're hopeful delivery schedules for this coming week will be shared tomorrow evening.

[May 6, 2022]

Watch Michael Baker, President, and CEO of Pet Food Experts, with a service interruption update to address some of the most common retailer and vendor questions.

[May 5, 2022]

Watch Michael Baker, President, and CEO of Pet Food Experts, along with key leadership team members, give an important update on the current service interruption.

[May 4, 2022]

Early Tuesday morning, Pet Food Experts began experiencing technical difficulties, which resulted in a disruption to specific internal computer systems and our ability to provide service. We know you expect the best from PFX — and you should, and we apologize to everyone who has been impacted. 

Read the official message from President & CEO Michael Baker.

[May 3, 2022]

All PFX ordering systems and inbound phone lines are currently down. In the meantime, connect with a PFX Live Chat Representative for immediate assistance. Thank you for being so understanding as we work to resolve these issues.